Privacy Policy

Effective Date: 28/03/2025
Last Updated: 28/03/2025

Lens Craft Hire ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website or use our rental services.

18.1. Information We Collect

When you use our services, we may collect the following types of personal information:

18.1.1 Information You Provide to Us

  • Personal Details: Name, email address, phone number, date of birth.
  • Billing Information: Credit card details, billing address, payment history.
  • Identification Documents: A valid Australian driver’s license, passport, or proof of age card.
  • Proof of Address: Utility bills, bank statements, or equivalent documents no older than three months.
  • Communication Data: Emails, messages, and inquiries sent to us.

18.1.2 Information We Automatically Collect

When you visit our website, we may collect:

  • Device Information: IP address, browser type, operating system.
  • Usage Data: Pages visited, time spent on pages, interactions with the website.
  • Cookies and Tracking Technologies: To improve your experience and enhance website functionality.

18.2. How We Use Your Information

We use the collected information for the following purposes:

  • Processing Rentals: Verifying identity, processing payments, and confirming bookings.
  • Customer Support: Responding to inquiries, resolving disputes, and providing assistance.
  • Legal Compliance: Complying with Australian consumer laws, fraud prevention, and ensuring contractual obligations are met.
  • Marketing & Promotions (Optional): Sending updates, special offers, and newsletters (you may opt-out at any time).
  • Website Improvement: Enhancing user experience, security, and site functionality.

18.3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

  • Payment Providers: To process transactions securely.
  • Legal Authorities: If required by law, court order, or for fraud prevention.
  • Service Providers: Companies assisting us with website maintenance, payment processing, and data security.

18.4. Data Security

We take reasonable measures to protect your personal data from unauthorized access, loss, misuse, or alteration. This includes:

  • Encryption & Secure Storage: Sensitive information is stored using industry-standard encryption.
  • Access Control: Only authorized personnel can access your data.
  • Regular Security Reviews: We monitor our systems to prevent security breaches.

However, no online system is 100% secure, and we encourage you to protect your login credentials and personal information.

18.5. Your Rights & Choices

Under Australian privacy laws, you have the right to:

  • Access Your Data: Request a copy of the personal information we hold about you.
  • Correct Your Data: Update inaccurate or outdated information.
  • Withdraw Consent: Opt-out of marketing communications.
  • Request Deletion: Ask us to delete your data (subject to legal and contractual obligations).

To exercise your rights, contact us at [email protected].

18.6. Cookies & Tracking Technologies

Our website uses cookies to enhance user experience. You can control cookie preferences in your browser settings.

Types of cookies we use:

  • Essential Cookies: Required for website functionality.
  • Analytics Cookies: Help us understand website traffic and usage.
  • Marketing Cookies: Used for personalized ads and promotions.

You can opt-out of certain cookies, but this may affect site performance.

18.7. Third-Party Links

Our website may contain links to third-party websites (e.g., social media, payment gateways). We are not responsible for their privacy practices. We encourage you to review their privacy policies.

18.8. Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill rental agreements and customer service needs.
  • Comply with legal obligations (e.g., tax and accounting requirements).
  • Protect our business interests in case of disputes.

When no longer needed, data is securely deleted or anonymized.

18.9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. If significant changes occur, we will notify you via email or a website notice.

Contact Us

If you have any questions or concerns about this Privacy Policy, you can contact us at:

📧 Email: [email protected]
📞 Phone: 04 0666 4826

By using our services, you agree to this Privacy Policy.